Account Activity
Login time, session ID, and device type are stored; passwords are never in plain text.
Effective date: October 2026. Data kept by the bdtjl App, duration, and purpose are stated here, not in one line.
Usually login, device information, and session data keep the server secure, helping the support team quickly detect problems.
Before you register bdtjl Register Instructions See for account security bdtjl App This page helps
Logs kept in the bdtjl App
Six types of server logs are viewed
Security Alert
Unusual attempts, wrong passwords, and repeated refreshes are detected; this helps block suspicious traffic from the network.
Device Identification
Information like Android version, browser, and screen size is stored to help Dhaka-based users on older phones.
Error Report
If the page fails to load, a small report is created, helping the team locate the issue.
How long logs are kept
Retention window kept small
Session Log
Active sessions usually last for a limited time; when work ends, old sessions are gradually deleted.
Unnecessary Data
Unused logs are not kept separately, which supports the data minimization policy.
Backup Copy
Only necessary parts go to backup; old copies rotate on fixed cycles.
Support Note
When the issue is resolved, notes are shortened and personal data is separated.
Who can view security and data
Access is divided into 3 levels.
Limited Team Access
Not all employees see all logs; permissions vary by job type.
Encryption Level
During transmission, data travels via secure channels, in Dhaka or abroad, with same rules.
Audit Trail
Who viewed what and when is recorded to aid internal controls properly.
Support Limits
Support team only sees needed information; transaction notes for bKash, Nagad, Rocket users are restricted.
How logs are used in forensics
Problems are detected in 3
First identify
When the problem started is identified, logs from the same moment are separated.
Then correlate
Device, session, and IP patterns are matched together, helping detect wrong logins and bot activity.
Limit closed at end
Local Context
Many Bangladesh users
Key data protection points
Less data, more actions.
Only what is needed to run the
bdtjl Payment Security
When topping up with bKash, Nagad, or Rocket, transaction references are shown limited; this helps support work properly, but personal data does not spread unnecessarily.
To learn more bdtjl Payment Security View the Page Help Center Answers to specific questions are also available.